How do I cancel my subscription?

Emma Case -

You must log in to the website and access your Account page. From here you must select Cancel membership from the blue flag on the right hand-side of your Profile, Settings or Billing pages.

 

Have more questions? Submit a request

24 Comments

  • 0
    Avatar
    Annalotte

    This not work for me! I wanted free trial, and tried to cancel my subscription. Now i have to pay 180e if i put my credit card number?!?!?! i wanted just the trial. Please, cancel my subscription..

  • 0
    Avatar
    Emma Case

    Dear Annalotte,

    As your trial has now expired, you will no longer be able to see the cancellation tab within your account. You have not been charged and we will not be taking any payment from you.

    Kind Regards

    MHD

  • 0
    Avatar
    Maria Rodríguez

    I was trying to get a monthly subscription but I've been charged

    144.  Pounds , how can I change that ,please .?

  • 0
    Avatar
    Emma Case

    Dear Maria

    I have refunded you the annual charged and adjusted your account. You are now able to log into to your account and switch to the monthly subscription option by going to the Billing tab within your account.

     

    Kind Regards

    MHD

  • 0
    Avatar
    Amanda Johnson

    I don't have an option under "My Account" and the Profile, Settings or Billing pages to cancel my subscription. Please Help!

  • 0
    Avatar
    Emma Case

    Hi Amanda 

    You do not have an option to cancel your subscription because your subscription expired on July 18, 2016.  You will no longer be charged.

    Kind Regards

    MHD

  • 0
    Avatar
    Trudi Cochrane

    Like others, there doesn't seem to be any 'blue flag' with the option to cancel my subscription either?! please make sure I'm not charged again for another year, as like others i didn't want the whole year subscription, was just trying for a month but got charged a full year, very annoying. 

  • 0
    Avatar
    Emma Case

    Hi Trudi

    One of our support agents will be in touch shortly to assist you.

    Kind Regards

    Emma Case

  • 0
    Avatar
    Sch1no

    please cancel my monthly membership!!!!!!! i cant find where it is  my email - geschino@gmail.com

  • 0
    Avatar
    Lcdunc17

    I am the same have tried for 2 months now to cancel this account how can I do so, I'm obviously not the only one to have this problem. Thanks 

  • 0
    Avatar
    Emma Case

    Dear Lcdunc17

    One of our support agents will be in touch shortly to assist with your enquiry.

    Kind Regards

    Emma Case

  • 0
    Avatar
    Amber Reinert

    I would like to cancel my subscription because the website won't even allow me to watch anything other then the previews. Please contact me to help me resolve this issue !! Amber 

  • 0
    Avatar
    Jueblain

    I do not see the blue option to cancel the account. Why is it not there, and why am I not the only one to have this issue? I am only a casual user of the website, not a professional. Please cancel my account. thx

    Julie

     

  • 0
    Avatar
    Emma Case

    Dear Jueblain,

    One of our support agents will be in touch with you shortly.

    Kind Regards

    Emma Case

  • 0
    Avatar
    Emma Case

    Dear Amber Reinert,

    One of our support agents will be in touch with you shortly.

    Kind Regards

    Emma Case

  • 0
    Avatar
    Marco Antonio Cortés Fuentes

    I wish to cancel my subscription, immediately. You charged my card for 20 USD, I no longer want the service, I want my money back as indicated by the 14 day warranty. I wish you could support me.

  • 0
    Avatar
    Emma Case

    Dear Marco,

    One of our support agents will be in touch with you shortly.

    Kind Regards

    Emma Case

  • 0
    Avatar
    tanya654

    i wanted to use the monthly subscription but when my card was first declined it set it back to the yearly and i hadn't noticed so its charged me for the yearly, i cant work out how to get it to the monthly subscription and stop the yearly one

  • 0
    Avatar
    Emma Case

    Dear tanya654,

    One of our support agents will be in touch shortly.

    Kind Regards

    Emma Case

  • 0
    Avatar
    Michal Dikel

    I noticed I have been automatically charged for another year. I signed up for a year when it was discounted. I really never used the site or got anything out of it. So I'm shocked to see a charge of 150.00$ for nothing. This is money we need to survive!!! Please help

  • 0
    Avatar
    Michal Dikel

    I noticed I have been automatically charged for another year. I signed up for a year when it was discounted. I really never used the site or got anything out of it. So I'm shocked to see a charge of 150.00$ for nothing. This is money we need to survive!!! Please help

  • 0
    Avatar
    Emma Case

    Dear Michal,

    I have refunded your account and cancelled your subscription. As with all subscription sites, we operate a rolling policy of subscription payments and it is the subscriber’s responsibility to cancel the subscription. This is clearly marked and easily done in your profile settings. I am sorry you have not found the site useful and wish you every success in the future.

    Kind Regards

    Emma Case

  • 0
    Avatar
    veronica.c2

    Dear Emma, 

    For me, it appears to be the same case as the gentleman, Michal Dikel, above. I just noticed that my PayPal account has been charged for another year. I signed up for it last year when it was discounted. Since a year ago I haven't found any time to go over the videos and I thought my subscription would just expire. As such I was surprised when I checked my PayPal account. Please be so kind to help me out. 

    Kind regards, 

    Veronica

  • 0
    Avatar
    Emma Case

    Dear Veronica,

    I have refunded your account and cancelled your subscription. As with all subscription sites, we operate a rolling policy of subscription payments and it is the subscriber’s responsibility to cancel the subscription. This is clearly marked and easily done in your profile settings. I wish you every success in the future.

    Kind Regards

    Emma Case

Please sign in to leave a comment.