MHD Customer Service -

5.1 To personalise your browsing experience, MHDPL uses “cookie” information technology. “Cookies,” are small pieces of information that are issued by your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive and enable the website to identify your computer and to store information about your use and navigation of the website.

5.2 In accordance with Privacy and Electronic Communications Regulations we require your consent to use cookies and to provide you with the information to make it clear for you why and how cookies are used on our website. To facilitate your online experience with us we use ‘implied consent’ policy which means we assume that you are happy to use our website provided that we put a notice message that can’t escape your attention to make sure it is very clear to you.

5.3 Cookies enable MHDPL to store information about your preferences and therefore customise the website according to your individual interests. They are also used to monitor which parts of the website are the most popular to its visitors.

5.4 What are the cookies used on our website:

"Session" Cookies – this data is deleted each time your browser session is closed. We use session cookies to remember you have logged in and thus to be able to use information specific to your account.

"Persistent Cookies" – this data is kept on your device after you close your browser. This allows us to remember you and speed up your browsing, or video resumes.

“Geotagging Cookies” – this data allows us to recognize your location and show information specific to your region, such as prices and translated content.

Third party cookies

We sometimes embed content such as images and video from other websites. This content may come with cookies from these websites. For example, when you use one of the share buttons a cookie may be set by that service. Cookies are used for statistics in order to improve the user experience. User data is all anonymous. MHDPL does not have control over these cookies and you should check the relevant third party services on their website for more information.

Facebook Conversion Tracking Cookies

We use a technology called Facebook Conversion Tracking. This allows us to track those visitors who have been referred through a Facebook page, application or advertisement and then contacted us through this website within a 30-day period.

We will share information regarding your visit to our website with Facebook but this will not include any information specific to your application or other personal information. Facebook will use this information to monitor on our behalf the effectiveness of our advertising and applications.

The information we share with Facebook will only be used in accordance with Facebook’s data use policy

Facebook Conversion Tracking may also enable us and our partners to serve ads on and off Facebook.

Google AdWords

This website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Email tracking

Some emails such as newsletters that we send you have a tracking facility so that we can tell how much traffic these emails send to our site. We rarely use this information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you do not wish for this to happen you should unsubscribe from your promotional emails.

5.5 You are not obliged to accept cookies and you can amend your browser’s settings to prevent cookies being accepted by it. Please be aware that if you do disable cookies however, certain services on the MHDPL websites will not be available to you and your use and enjoyment of them will be impaired.

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