I have a registered account but I am unable to access full content

Emma Case -

As a registered user, you must activate your subscription by purchasing a membership. You can do this by signing in to the website and selecting Join Now from any video page or select Billing from your Account page, where you must fill in the the form and provide payment details.

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30 Comments

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    yamaha

    I paid the 20 dollars a month and I can't watch anything please call me my number is 2035365519 ASAP 

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    Emma Case

    Hi Yamaha,

    One of our support agents will be in touch with you shortly to get this resolved.

    MHD Admin

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    Jo Leite

    Hi I have a registered account on my second month of my subscription but can only watch previews please help.

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    Emma Case

    Hi Jo

    It seems your account has not been fully activated. To activate your subscription with us, please sign in to the website and select Join Now from any video page or select Billing from your Account page, where you must fill in the the form and provide payment details.

    MHD Admin

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    Princess Dickerson

    I am registered and I join a month ago. The first month everything was fine. However the second-month billing has been paid via my PayPal, and I do not have full access to the videos.

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    Emma Case

    Hi Princess Dickerson

     

    One of our support agents will be in touch with you shortly to get this resolved.

     

    MHD Admin

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    Sharon Wheeler

    Hi. I have an active registered account for about a year now and I was able to access all videos but now it seems I can only watch previews? 

    Please help 

     

    kind regards Sharon Wheeler 

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    Emma Case

    Hi Sharon Wheeler

    One of our support agents will be in touch with you shortly to assist you.

    Kind Regards

    MHD

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    David Farnham

    Hi,

    My name is David Farnham,  I've been a registered member for only a "short " time ( paid entire annual  fee up front ), and now I've only access to previews!

    I see from previous complains that this is a common problem. . . . . and I would like some help  please!

    account user: dfarnham_hairdresser@cfl.rr.com 

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    Emma Case

    Hi David Farnham

    One of our support agents will be in touch with you shortly to assist you.

    Kind Regards

    Emma Case

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    Debbie Nichols

    Hi like the other guys on here I have paid up via monthly paypal subscription, now can only access previews. please contact me asap please. Debbie

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    Emma Case

    Hi Debbie,

     

    One of our support agents will be in touch shortly to assist you.

     

    Kind Regards

    Emma Case

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    David Farnham

    My bank statement shows a debit equal to the one year subscription. . . . do I need to fax this to you, which I'm prepared to?!

    I greatly disappointed.  . . . . I have been a member before without any worries, but this concerns me after reading previous posts.

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    Emma Case

    Hi David,

    Not at all. I understand one of our support agents is looking into your enquiry. We will have the issue resolved as soon as possible. 

    I apologise for any inconvenience you are currently experiencing.

    Kind Regards

    Emma Case

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    Safari

    Hi, I just joined and I find that I have full access on my home computer and do not get full access on my Ipad or Iphone. I am only able to view (MY LIBRARY)

    Is there any way this can be fixed or did I do something wrong?

    Thank-you

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    Emma Case

    Dear Safari,

    The full website content can be accessed on an Ipad or Iphone via a web browser. However, if you are using our MHD app, you will only be able to view your library. This is due to our app still being in stage 1 development and we thank you for your patience as we work to improve the functionality of our app. 

    If you any further issues you wish to discuss, please feel free to email us: support@myhairdressers.zendesk.com and we will be happy to help.

    Kind Regards

    Emma Case

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    Jwo

    I am a member 2 month and now I can't access videos

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    Emma Case

    Dear Jwo

    One of our support agents will be in touch with you shortly to resolve the issue you are experiencing.

    Kind Regards

    Emma Case

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    Alice Robeson

    Hi, I have been a member for a couple of years, paying yearly and I am unable to see anything other than previews! Please help!

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    Emma Case

    Dear Alice,

    One of our support agents will be in touch shortly.

    Kind Regards

    Emma Case

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    Jayne Grimwood

    Hi
    I am having trouble watching the videos, once I click on the video it does not load up ?
    Thank you
    Jayne grimwood

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    Emma Case

    Hi Jayne,

    One of our support agents will be in touch with you shortly.

    Kind Regards

    Emma Case

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    Irek Turkiewicz

    Hi ! I can't watch full videos . please help !.:)

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    Emma Case

    Dear Irek,

    One of our support agents will be in touch with you shortly to assist you.

    Kind Regards

    Emma Case

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    Amy Mobbs

    Hi I am registered and I joined last month. The first month everything was fine. However the second-month billing has been paid via my PayPal, and I do not have full access to the videos.

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    Emma Case

    Dear Amy,

    One of our support agents will be in touch with you shortly to assist with this issue.

    Kind Regards

    Emma Case

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    Sam Phillips

    Hi I've paid my subscription but am unable to access full content, can only access previews....Last payment was made on 6th of feb

     

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    Emma Case

    Dear Sam,

    One of our support agents will be in contact with you shortly to assist you.

    Kind Regards

    Emma Case

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    Jeannette Blum

    Hello! I have been a member for a few years now I'm trying to update my account and is not going thru  I'm trying to make a payment please help . 

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    Emma Case

    Dear Jeannette,

    I can see your payments were not going through however your most recent payment has been processed and your account is now active.

    Kind Regards

    Emma Case

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