MHD Customer Service -
As a registered user, you must activate your subscription by purchasing a membership. You can do this by signing in to the website and selecting Join Now from any video page or select Billing from your Account page, where you must fill in the the form and provide payment details.
I paid the 20 dollars a month and I can't watch anything please call me my number is 2035365519 ASAP
Hi Yamaha,
One of our support agents will be in touch with you shortly to get this resolved.
MHD Admin
Hi I have a registered account on my second month of my subscription but can only watch previews please help.
Hi Jo
It seems your account has not been fully activated. To activate your subscription with us, please sign in to the website and select Join Now from any video page or select Billing from your Account page, where you must fill in the the form and provide payment details.
MHD Admin
I am registered and I join a month ago. The first month everything was fine. However the second-month billing has been paid via my PayPal, and I do not have full access to the videos.
Hi Princess Dickerson
One of our support agents will be in touch with you shortly to get this resolved.
MHD Admin
Hi. I have an active registered account for about a year now and I was able to access all videos but now it seems I can only watch previews?
Please help
kind regards Sharon Wheeler
Hi Sharon Wheeler
One of our support agents will be in touch with you shortly to assist you.
Kind Regards
MHD
Hi,
My name is David Farnham, I've been a registered member for only a "short " time ( paid entire annual fee up front ), and now I've only access to previews!
I see from previous complains that this is a common problem. . . . . and I would like some help please!
account user: dfarnham_hairdresser@cfl.rr.com
Hi David Farnham
One of our support agents will be in touch with you shortly to assist you.
Kind Regards
Emma Case
Hi like the other guys on here I have paid up via monthly paypal subscription, now can only access previews. please contact me asap please. Debbie
Hi Debbie,
One of our support agents will be in touch shortly to assist you.
Kind Regards
Emma Case
My bank statement shows a debit equal to the one year subscription. . . . do I need to fax this to you, which I'm prepared to?!
I greatly disappointed. . . . . I have been a member before without any worries, but this concerns me after reading previous posts.
Hi David,
Not at all. I understand one of our support agents is looking into your enquiry. We will have the issue resolved as soon as possible.
I apologise for any inconvenience you are currently experiencing.
Kind Regards
Emma Case
Hi, I just joined and I find that I have full access on my home computer and do not get full access on my Ipad or Iphone. I am only able to view (MY LIBRARY)
Is there any way this can be fixed or did I do something wrong?
Thank-you
Dear Safari,
The full website content can be accessed on an Ipad or Iphone via a web browser. However, if you are using our MHD app, you will only be able to view your library. This is due to our app still being in stage 1 development and we thank you for your patience as we work to improve the functionality of our app.
If you any further issues you wish to discuss, please feel free to email us: support@myhairdressers.zendesk.com and we will be happy to help.
Kind Regards
Emma Case
I am a member 2 month and now I can't access videos
Dear Jwo
One of our support agents will be in touch with you shortly to resolve the issue you are experiencing.
Kind Regards
Emma Case
Hi, I have been a member for a couple of years, paying yearly and I am unable to see anything other than previews! Please help!
Dear Alice,
One of our support agents will be in touch shortly.
Kind Regards
Emma Case
Hi
I am having trouble watching the videos, once I click on the video it does not load up ?
Thank you
Jayne grimwood
Hi Jayne,
One of our support agents will be in touch with you shortly.
Kind Regards
Emma Case
Hi ! I can't watch full videos . please help !.:)
Dear Irek,
One of our support agents will be in touch with you shortly to assist you.
Kind Regards
Emma Case
Hi I am registered and I joined last month. The first month everything was fine. However the second-month billing has been paid via my PayPal, and I do not have full access to the videos.
Dear Amy,
One of our support agents will be in touch with you shortly to assist with this issue.
Kind Regards
Emma Case
Hi I've paid my subscription but am unable to access full content, can only access previews....Last payment was made on 6th of feb
Dear Sam,
One of our support agents will be in contact with you shortly to assist you.
Kind Regards
Emma Case
Hello! I have been a member for a few years now I'm trying to update my account and is not going thru I'm trying to make a payment please help .
Dear Jeannette,
I can see your payments were not going through however your most recent payment has been processed and your account is now active.
Kind Regards
Emma Case
30 Comments