13. CANCELLATION

MHD Customer Service -

13.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (“Consumer Contracts Regulations”) you may cancel your Subscription within a period of fourteen (14) calendar days (“Cancellation Period”) from the date of your initial purchase and a full refund will be granted upon request. Cancellations outside of the fourteen (14) calendar days (“Cancellation Period”) from the date of your initial purchase do not qualify for a refund.

13.2 In addition to your rights under the Consumer Contracts Regulation 2014, we also offer the following transfer policy for the Subscription (where there is no legal right to a full refund under the Consumer Contracts Regulation 2014 or otherwise).

13.2.1 Following any deferral by you, the Consumer Cancellation Period remains in effect with respect to the original Subscription Start Date as defined in the original Order.

13.3 If you wish to transfer or cancel an Order you should, as soon as possible, contact our Administration Team at email support@myhairdressers.zendesk.com or telephone: +44 (0)330 088 9380. Office hours are 9am-5pm Monday to Friday.

13.4 If you cancel an Order we will process the refund due to you as soon as possible and, in any case; within fourteen (14) days from the day you receive confirmation that your cancellation has been accepted. In this case, we will refund the Price of the Subscription in full.

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