FAQs

How to use the website

• How do I how use the website?
• How do I upload and share my work from a PC, Mac or laptop or web browser of a mobile device?
• I want to remove my work from the Latest Shared Work section – how do I do this?

Common issues

• Why won't the videos play on my device?
• Why won't my password update?
• How do I register for the website?
• I have a registered account but I am unable to access full content
• How do I cancel my subscription?
• How do I change my password?

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Pricing

• Do you offer a free trial?
• What are your payment methods?
• Do you offer educational discounts for colleges or educators?
• How much does the subscription cost?
• Do you offer salon packages?

Training videos

• What are the system requirements to stream videos on my device?
• How often are your hairdressing step-by-step videos added?
• How often can I view your online hairdressing videos?
• Can I download your hairdressing tutorials?
• Can I stream your hairdressing tutorials to a TV?

Getting in touch

• I can't find the answer to my question here - what should I do now?
• I'm not receiving any emails from you - why not?
• I've submitted a query but have received no reply - why not?

Contact Us

• Contact Us

Customer complaints

• What is the policy on handling customer complaints?