Common issues
- Why won't the videos play on my device?
- Why won't my password update?
- How do I register for the website?
- I have a registered account but I am unable to access full content
- How do I cancel my subscription?
- How do I change my password?
- How do I change my email address?
- I have forgotten my password – how do I change it?
- I have requested a reset password link but I have not received the reset link in my inbox – what should I do?
- Can I get a refund?
- Can I pay over the phone?